Terms and Conditions



Clarendon Games (Clarendon), company number 07717630, at 126 Kenilworth Court, Lower Richmond Road, London, SW15 1HB, UK, tel: +44 (0)20 8947 3743, does business on its own terms and conditions. Any attempt to negate or change them by a customer without prior written consent by Clarendon shall be void and have no effect at all.


Ordering with Clarendon does not mean Clarendon has accepted the order. The order shall only be deemed to be accepted when Clarendon issues an Order Confirmation in response to a request to purchase goods from the customer. This can be communicated by the customer to Clarendon by any means whether in writing or orally.

Orders and Delivery:

Mainland UK: Minimum opening order is £200 (Exc. VAT) and this includes free carriage. After this the minimum order is £100 (Exc. VAT) with a carriage charge of £12.50 (Exc. VAT) and all orders over £200 (Exc. VAT) receive free carriage. Back orders are kept until shipped by Clarendon or cancelled by the customer or Clarendon. Back orders are shipped when the value is £75 and over (Exc. VAT). For back orders below £75, Clarendon will contact the customer about increasing the order value. These orders will not incur a carriage charge.

For any other destination including outside of Mainland UK, orders are charged at Clarendon’s carrier cost or on terms as pre-agreed between Clarendon and the Customer. Any customs clearance charges and local taxes are paid by the Customer. Please contact enquiries at clarendongames.com for further information.

The cost of insurance of the Goods from Clarendon’s premises to the agreed destination are paid for by Clarendon. Therefore the risk of loss of or damage to the stock passes from Clarendon to the customer upon delivery of the goods to the agreed address.

Credit / Proforma Accounts:

Unless otherwise agreed in writing, the first order placed by the customer shall be on a Pro-Forma basis. Thereafter credit accounts are offered to customers after a credit check and are on strict 30-day payment terms from the date of the document.

Customers who do not pay within their terms risk having their credit limit removed. If payment is late by 45 days past the agreed payment terms, then all orders are automatically cancelled with no notice given.

If Clarendon are unable to offer credit, then the account is registered as pro forma and payment must be received in full before the order is shipped. If payment is not received within 10 days of the pro forma invoice being sent, then the order is cancelled with no notice given.

Credit and debit cards:

All major credit and debit cards are accepted (with the exception of American Express). If on a proforma account, we will contact you when the order is ready to ship communicating the amount to be paid.
Customers may use credit card payment to settle outstanding invoices.

Late Payment:

Clarendon reserves the right to charge interest on late payments of 1.5% of net invoice value in accordance with the Late Payment of Commercial Debts (Interest) Act of 1998, as amended by the Late Payment of Commercial Debts Regulation 2013.

Damages, shortages and faults:

Returned goods will only be accepted when authorised by Clarendon prior to the goods being returned. Unauthorised returns will not be accepted. Credit claims for shortages or damages must be notified to Clarendon in writing within 14 working days of the receipt of goods.

All credit claims should be emailed to enquiries at clarendongames.com and has to include the following information: Company name, Invoice number, Quantity, Product Code, reason for request and Photographic evidence.

Cancellation Policy: For B2C web orders only, you may only cancel your order within 14 days from the date that the order was placed. To cancel your order, please do so by writing to us by email at enquiries at clarendongames.com.

Title and Risk: Until Clarendon has been paid in full for all goods supplied, property in any such goods remain with Clarendon, although all risk passes to the customer at the time of delivery.